Testimonials

We see [Tell Touch] as being a much more proactive approach than scheduled satisfaction survey’s which only captures a-moment-in-time. From a governance perspective, the Tell Touch system provides us with reports that allows us to monitor our performance, support compliance and address emerging issues quickly.

Our consumers and their representatives are as thrilled as we are to be able to respond to their feedback promptly. [Tell Touch has] developed a system which is simple-to-use, easy-to-access and with high-level reporting capabilities. We have certainly moved out of the 20th century paper-based system into the digital world of the 21st century. Thank you.

No other system can do what you have done! They use to say cash is king but in aged care Information is king and Tell Touch provides this. The process is easy to complete. There's no wasted time, no paperwork and it's fully compliant.

As someone involved in the aged care clinical space, the latest reporting we need to do for Government as part of the mandatory quality indicators has been very onerous. What Tell Touch has done with their surveying and reporting capability is saving me countless hours I was spending on calculating survey scores and reporting on quarterly resident surveys. Tell Touch, I couldn't be more appreciative.

As an early adopter of Tell Touch, I can confidently say it has transformed our feedback management processes. With real-time access to resident feedback, our National Quality and Operations Managers can proactively address concerns, leading to a significant reduction in issues raised by the Commission.

Prior to implementation, our two largest sites—one in Darwin and one in Alice Springs—received "Not Met" ratings due to issues with resident feedback. Following the implementation, reassessments were met with glowing reviews from the Commission assessors regarding our system of feedback collection, the timing of follow-up, and action taken on any issues raised.

Our staff have embraced Tell Touch, benefiting from its sophisticated, time-saving reporting features that facilitate quick identification and resolution of issues. The recent integration of AI has been a game-changer, providing us with insights and predictive analytics that elevate our decision-making process.

Tell Touch has exceeded our expectations, fostering a culture of responsiveness and transparency. It has become an indispensable tool, and we look forward to its continued positive impact on our organisation.

We just had a 3-year re-accreditation at one of our sites and feedback regarding Tell Touch was very positive from the assessors, the residents/reps and the staff. :)