Best Practice in Feedback & Complaints for Residential Disability Care

Helps meet the requirements of the NDIS Participant Service Charter and helps you operate more efficiently.

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Meet requirements of the NDIS Participant Service Charter

The NDIS Participant Service Charter requires that you:

  • Take immediate action where there appears to be a high risk of harm, neglect or abuse;
  • Acknowledge feedback within the next business day;
  • Reply within two business days of acknowledgement;
  • Aim to resolve complaints within 21 business days;
  • Publish information on performance.

Tell Touch makes meeting these requirements easy.











Key Features


Kiosks in the foyer for easy access


Super easy-to-use mobile apps

80 languages

Accessible in 80 languages


Available 24/7. Anywhere. Anytime.

Spot trends

In-depth yet simple reports help spot trends

Why Now?

While most NDIS providers do their best to provide quality supports and services to people with disability, issues can occur. The Royal Commission into Violence, Abuse, Neglect and Exploitation of People with Disability bears testament to this. Tell Touch combines the latest technology with in-depth knowledge of what’s really needed in Disability Care.

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New Regulations

Every NDIS provider must have a complaints management system

Every NDIS provider must have an effective complaints management and resolution arrangements. A paper-based system does not cut it. If you failure to comply you risk:

  • Banning orders;
  • Compliance notices;
  • Suspension of registration;
  • Revocation of registration; and
  • Infringement notices.

Just about every issue in disability care comes down to poor communication. If you get communication right, everything else falls into place. Encouraging feedback and complaints starts the conversation. Achieve efficiencies driven by effective communication.


Family can submit feedback during lockdowns

Family can't fill in a paper form if they're locked out! The Tell Touch mobile app offers a simple, easy and COVID-safe means of providing feedback.

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Cross Hairs

Stay out of the cross hairs of the NDIS Quality and Safeguards Commission

Get A Provider Info Pack

... or give us a call for a demo.

1300 83 55 86