Best Practice in Feedback & Complaints for Aged Care

Deliver better care
Compliance made easy
Positive ROI in 6 months

We provide everything you need — a kiosk, mobile apps, web forms, paper forms, a web dashboard, training, advice and a smile.

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Unparalleled Industry Experience

We're experienced Aged Care nurses and managers having each worked in aged care for over 20 years. Tell Touch has been designed from the ground up for aged care by industry experts. It's a huge leap forward in the handling of feedback in aged care.

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Christine Brodrick Co-Founder
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Diana Cooper Co-Founder
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Tell Touch in 66 seconds

Key Features

Aged Care Quality Standards

Mapped to the Aged Care Quality Standards

SIRS image

SIRS notifications ensure compliance

$10 Basic Daily Fee Supplement

$10 fee supplement reporting

80 languages

Accessible in 80 languages


Available 24/7. Anywhere. Anytime.

Spot trends

In-depth yet simple reports help spot trends

Non-compliance Defiance 6x6 Guarantee

Non-compliance Defiance 6×6 Guarantee

If you use Tell Touch and you get a Standard 6 non-compliance (Feedback and complaints), get 6-months free.

Just about every issue in aged care comes down to poor communication. If you get communication right, everything else falls into place. Encouraging feedback and complaints starts the conversation. Achieve efficiencies driven by effective communication.

Address issues before they fester
Operate more efficiently
Happier consumers, families and staff
Better word-of-mouth
Easier to attract new consumers and staff
Easier to attract new consumers and staff Better word-of-mouth Happier consumers, families and staff Operate more efficiently Address issues before they fester

Positive ROI in 6 months

(Based on modelling - more detail in the info pack)

You're in good company

Lifeview Craig Care Brotherhood of St Laurence Fronditha Provectus Care MACS Hope Aged Care Valley View Hellenic Helping Hand Kirkbrae


Testimonial avatar 1

We see [Tell Touch] as being a much more proactive approach than scheduled satisfaction survey’s which only captures a-moment-in-time. From a governance perspective, the Tell Touch system provides us with reports that allows us to monitor our performance, support compliance and address emerging issues quickly.

Testimonial avatar 2

Our consumers and their representatives are as thrilled as we are to be able to respond to their feedback promptly. [Tell Touch has] developed a system which is simple-to-use, easy-to-access and with high level reporting capabilities. We have certainly moved out of the 20th century paper-based system into the digital world of the 21st century. Thank you.

Testimonial avatar 3

No other system can do what you have done! They use to say cash is king but in aged care Information is king and Tell Touch provides this. The process is easy to complete. There's no wasted time, no paperwork and it's fully compliant.

Note, photos are stock photos, not those of the person giving the testimonial. The testimonial are real!

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