Are you a progressive care provider who wants to work smarter, not harder? If yes, it's time to…
Amplify the voice of care recipients & their families
For every complaint received, 25 people typically have the same issue but stay silent. Use Tell Touch to reveal and resolve otherwise hidden issues before they escalate. Improve care, streamline compliance, AND cut costs.
Click the button below to set up a no obligation, 15-minute introductory demo. Do it now and get Tell Touch Surveys FREE for 6 months (up to $650 in value)
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Consumer Engagement Software & Systems for Residential Aged Care, Home Care, Retirement Villages & Disability Care
What our clients are saying
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We see [Tell Touch] as being a much more proactive approach than scheduled satisfaction survey’s which only captures a-moment-in-time. From a governance perspective, the Tell Touch system provides us with reports that allows us to monitor our performance, support compliance and address emerging issues quickly.
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Our staff have embraced Tell Touch, benefiting from its sophisticated, time-saving reporting features that facilitate quick identification and resolution of issues. The recent integration of AI has been a game-changer, providing us with insights and predictive analytics that elevate our decision-making process.
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Prior to implementation, our two largest sites—one in Darwin and one in Alice Springs—received "Not Met" ratings due to issues with resident feedback. Following the implementation, reassessments were met with glowing reviews from the Commission assessors regarding our system of feedback collection, the timing of follow-up, and action taken on any issues raised.
Evaluation Report
By The University of Melbourne & Swinburne University of Technology
The quantitative and qualitative findings confirmed Tell Touch's high acceptability and usefulness in managing feedback and improving care delivery.
The average home can save $120,000 per year
Based on modelled cost savings when implementing Tell Touch in an average 100-bed facility. Factors include:
- Marketing spend
- Staff absenteeism
- Staff turnover
- Agency staff
- Legal fees (non-compliances and sanctions)
- Consultant fees (non-compliances and sanctions)
- Consumer happiness
- Family happiness
- Positive Word-of-mouth
- Occupancy rate
- Profit
Lets talk about the F-word
Feedback … and how it can save you time, money and stress. Call NOW!
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What we’re really looking for when we show up, clipboard in hand
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Powerful alone. Even better together.
Each product in the platform is connected to the same underlying dashboard. Our products are powerful on their own but the real magic happens when you use them together.
Instant Feedback
Capture, respond to, and resolve feedback effectively. An additional 100 pairs of eyes and ears serve as an early warning system, helping you identify issues before they escalate into time-consuming problems.
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Surveys
Australian hosted, secure and compliant digital surveys. Collate, track, and report on industry-mandated surveys, or create your own custom surveys.
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Audits
An easy-to-use, drag 'n' drop tool to create your own audits. Results are automatically tabulated with advanced analytics, allowing you to quickly generate reports and gain insights.
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NPS Net Promoter Score
Conduct Net Promoter Score (NPS) surveys to benchmark your customer engagement activities. As the saying goes, "What gets measured, gets managed."
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Messaging
Send one-to-one or one-to-many email and text messages. Send to care recipients and/or their representatives. Easily manage notification preferences.
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