Best Practice in Feedback & Complaints for Aged Care
We provide everything you need — a kiosk, mobile apps, web forms, paper forms, a web dashboard, training, advice and a smile.
Unparalleled Industry Experience
We're experienced Aged Care nurses and managers having each worked in aged care for over 20 years. Tell Touch has been designed from the ground up for aged care by industry experts. It's a huge leap forward in the handling of feedback in aged care.
Christine Brodrick Co-Founder
Diana Cooper Co-Founder
Mapped to the Aged Care Quality Standards
SIRS notifications ensure compliance
$10 fee supplement reporting
Accessible in 80 languages
Available 24/7. Anywhere. Anytime.
In-depth yet simple reports help spot trends
Non-compliance Defiance 6×6 Guarantee
If you use Tell Touch and you get a Standard 6 non-compliance (Feedback and complaints), get 6-months free.
Just about every issue in aged care comes down to poor communication. If you get communication right, everything else falls into place. Encouraging feedback and complaints starts the conversation. Achieve efficiencies driven by effective communication.”
Positive ROI in 6 months
(Based on modelling - more detail in the info pack)
You're in good company
We see [Tell Touch] as being a much more proactive approach than scheduled satisfaction survey’s which only captures a-moment-in-time. From a governance perspective, the Tell Touch system provides us with reports that allows us to monitor our performance, support compliance and address emerging issues quickly.”
Our consumers and their representatives are as thrilled as we are to be able to respond to their feedback promptly. [Tell Touch has] developed a system which is simple-to-use, easy-to-access and with high level reporting capabilities. We have certainly moved out of the 20th century paper-based system into the digital world of the 21st century. Thank you. ”
No other system can do what you have done! They use to say cash is king but in aged care Information is king and Tell Touch provides this. The process is easy to complete. There's no wasted time, no paperwork and it's fully compliant.”
Note, photos are stock photos, not those of the person giving the testimonial. The testimonial are real!