Feedback & Complaints Management System
Turn Hidden Issues Into Opportunity
For every issue reported, it's common for 25 people to silently face the same problem. Tell Touch Instant Feedback encourages more feedback and helps resolve these issues before they evolve into bigger problems. This not only delivers better care but also saves you time, money, and stress!
Click the button below to set up a no obligation, 15-minute introductory demo. Do it now and get Tell Touch Surveys FREE for 6 months (up to $650 in value)
Book a demo 15-minute Zoom call
What our clients are saying
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We see [Tell Touch] as being a much more proactive approach than scheduled satisfaction survey’s which only captures a-moment-in-time. From a governance perspective, the Tell Touch system provides us with reports that allows us to monitor our performance, support compliance and address emerging issues quickly.
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As an early adopter of Tell Touch, I can confidently say it has transformed our feedback management processes. With real-time access to resident feedback, our National Quality and Operations Managers can proactively address concerns, leading to a significant reduction in issues raised by the Commission.
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No other system can do what you have done! They use to say cash is king but in aged care Information is king and Tell Touch provides this. The process is easy to complete. There's no wasted time, no paperwork and it's fully compliant.
Evaluation Report
By The University of Melbourne & Swinburne University of Technology
The quantitative and qualitative findings confirmed Tell Touch's high acceptability and usefulness in managing feedback and improving care delivery.
Tackle issues before they fester
By encouraging care recipients, their families, visitors, and staff to provide frequent Instant Feedback, you'll identify and address more issues early on. You might be wondering, "How will I find the time to address more feedback?" The beauty of tackling issues early is that they're always easier to handle when they're fresh.
Simplifying issue resolution
Powered by the sophistication of Artificial Intelligence, Tell Touch offers insightful suggestions and ready-to-use draft responses to expedite your feedback management process. Moreover, our AI-driven insights help identify and predict trends, assisting you in staying one step ahead.
Hassle-free review audits
Transform the feedback aspect of your audits into a seamless task. Simply visit your dashboard, conduct a quick search for all tickets from the past three months, and generate a comprehensive report. Our clients typically complete this process in mere minutes!
Does your Feedback & Complaints System Comply?
Standard 6 of the Aged Care Quality Standards requires providers to demonstrate that feedback and complaints are "encouraged and supported", there is "open disclosure", and responding actions are "appropriate".
Paper Forms
The paperwork required to demonstrate compliance makes this practically impossible. It's also difficult to spot trends to add to your PCI.
Risk Management Tools
To demonstrate compliance, the manager must manually enter all correspondence which is time-consuming and not terribly practical.
Survey Tools & Scheduled Audits
If relying on surveys or audits to identify issues, it's too late to take "appropriate action". You can't undo a broken hip!
Staff undertaking a survey isn't consumer engagement.
Web-based Feedback Tools
These tools do not "encourage and support" the many people that aren't tech-savvy or don't have Internet access.
Further, the forms are often hard-to-use and long-winded.
Tell Touch
Simple, easy-to-use, accessible system. Continuous live data allows you to engage with your consumers, deliver better care and demonstrate compliance.
Sharpen Your Edge NOW
Like the lumberjack who never stops to sharpen his axe, it's easy to get caught up in the 'busy' and miss the smarter path. Tell Touch is your grindstone. Pause, sharpen, and implement Tell Touch to cut through issues ahead with precision and ease.
Click the button below to set up a no obligation, 15-minute introductory demo. Do it now and get Tell Touch Surveys FREE for 6 months (up to $650 in value)
Book a demo 15-minute Zoom call
Lets talk about the F-word
Feedback … and how it can save you time, money and stress. Call NOW!
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Confessions of An Ex-ACQSC Auditor
What we’re really looking for when we show up, clipboard in hand
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Powerful alone. Even better together.
Each product in the platform is connected to the same underlying dashboard. Our products are powerful on their own but the real magic happens when you use them together.
Surveys
Australian hosted, secure and compliant digital surveys. Collate, track and report on industry mandated surveys, or crate your own custom surveys.
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NPS Net Promoter Score
Conduct Net Promoter Score (NPS) surveys and benchmark your consumer engagement activities. As they say, "What gets measured gets managed."
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Messaging
Send one-to-one or one-to-many email and text messages. Send to to care recipients and/or their representatives. Easily manage notification preferences.
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Audits
An easy-to-use, drag'n'drop tool to create your own audits. Results are auto tabulated with advanced analytics so you can quickly generate reports and gain insights.
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