Enhance Care & Efficiency with Systematic Listening™
Systematic Listening™ is a proactive approach to capturing feedback from care recipients, their families, and staff. Our tools help you continuously gather and act on this feedback, fostering a culture of transparency, responsiveness, and continuous improvement. This leads to:
- Improved Care Quality
- Enhanced Satisfaction
- Regulatory Compliance
- Early Problem Intervention
- Operational Efficiencies
Average number of
Non-Compliance
decisions
over the
last
2-years
across
all standards
Financial years 22-23 and 23-24.
Source: Aged Care Quality and Safety Commission
*Excludes customers who adopted Tell Touch™ within 12 months of the non-compliance.
What our clients are saying
We see [Tell Touch] as being a much more proactive approach than scheduled satisfaction survey’s which only captures a-moment-in-time. From a governance perspective, the Tell Touch system provides us with reports that allows us to monitor our performance, support compliance and address emerging issues quickly.
Our staff have embraced Tell Touch, benefiting from its sophisticated, time-saving reporting features that facilitate quick identification and resolution of issues. The recent integration of AI has been a game-changer, providing us with insights and predictive analytics that elevate our decision-making process.
Prior to implementation, our two largest sites—one in Darwin and one in Alice Springs—received "Not Met" ratings due to issues with resident feedback. Following the implementation, reassessments were met with glowing reviews from the Commission assessors regarding our system of feedback collection, the timing of follow-up, and action taken on any issues raised.
We integrate with...
... and more coming soon
Evaluation Report
By The University of Melbourne & Swinburne University of Technology
The quantitative and qualitative findings confirmed Tell Touch's high acceptability and usefulness in managing feedback and improving care delivery.
Save $120,000 per year
Modelled cost savings for a 100-bed facility when implementing Instant Feedback™.
- Marketing spend
- Staff absenteeism
- Staff turnover
- Agency staff
- Legal fees (non-compliances and sanctions)
- Consultant fees (non-compliances and sanctions)
- Consumer happiness
- Family happiness
- Positive Word-of-mouth
- Occupancy rate
- Profit
Solutions for the Human Side of Care
Many focus on clinical tools, yet clinical care is only half the battle! Our accessible, easy-to-user solutions complement clinical tools and help deliver total care.
Lets talk about the F-word
Feedback … and how it can save you time, money and stress. Call NOW!
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Unlock the Secret to Delivering Better Yet More Efficient Care: The Power of Systematic Listening™
Discover how systematic listening can transform your aged care facility, enhancing care quality and operational efficiency.
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Powerful alone. Even better together.
Each product in the platform is connected to the same underlying dashboard. Our products are powerful on their own but the real magic happens when you use them together.