Best Practice in Feedback & Complaints for Aged Care Staff
Tell Touch Staff Feedback allows you to listen to your staff as well as your consumers. Staff feedback can be provided via a dedicated kiosk (ideally placed in a staff room) or via the Tell Touch mobile apps.
Kiosks in the staff room
Super easy-to-use mobile apps
Easy to report SIRS management notifications
In-depth yet simple reports help spot trends
Listening to staff and listening to consumers has a multiplying effect on the level of care provided, and the performance of the operator. Happy consumers leads to happy staff, and happy staff leads to happy consumers.
Less Time Recruiting!
Many of the benefits of listening to consumers also apply to listening to staff. Turnover is a massive issue in Aged Care. A Hesta report found that 23% of aged care workers intend to resign or leave for jobs outside of aged care. The reasons given are generally all addressable ... if only management knew about them.