How Tell Touch Works
The Feedback Process - The simple way to handle feedback in aged care homes.
On admission, a staff member enters the Consumer and Primary Representative into the Tell Touch system.
The Consumer, Primary Representative, or other parties, can lodge feedback on the mobile app or kiosk.
The person entering the feedback and the Primary Representative (if it isn’t them) receive an immediate acknowledgement via email.
It’s simple to provide feedback, and it can be done anywhere.
The person lodging the feedback receives an immediate response. The Primary Representative is also notified.
Staff Member Takes Action
The responsible staff member replies to the automated email, or by logging in to the Tell Touch Dashboard.
To ensure satisfaction once an issue is closed, Tell Touch seeks further feedback on the process.
Consumers and Primary Representatives can view all communication on their dashboard.
Management View Reports
Visuals quickly highlight common issues and make sure feedback is handled promptly. The report drills down to the individual consumers, the home, and all homes in the organisation. This ensures homes are on top of the feedback process.
Consumer Partnership & Compliance
Tell Touch fosters a partnership with Consumers and supports compliance by its accessibility, responsiveness and transparency.