How It Works
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Here are some of our
Frequently Asked Questions
How many languages does Tell Touch support?
Does Tell Touch provide support?
Is training provided?
What happens if the iPad is stolen?
How secure is the data?
Is feedback classified as health data?
Will our data be shared?
Why won’t the system accept an email address?
What does “Error 404” mean?
How do I download the App?
Can I access the app on iOS and Android phones?
How do I change my home in the app?
What is a ticket?
What do I do if the kiosk is not working?
What do I do if the screen is in another language?
What is SIRS?
How does Tell Touch help you comply with SIRS?
How do I enable text-message notifications?
What is the difference between priority 1 and priority 2 incidents?
How do I add a consumer and Primary Representative?
How do I change the manager of a home?
What do I do if a consumer leaves the home or passes away?
Can I delete a user?
What happens when a staff member or manager ceases employment?
How do I print reports?
What do I do if the same feedback is entered multiple times?
What do I do if a Primary Representative no longer wishes to be notified of feedback submitted?
Can a consumer have more than one primary representatives?
What is a Policy Violation?
How do I change the risk rating?
How do I close a ticket?
Why is the kiosk saying “plug me in“?
How do you manage serial complainers?
How do staff provide feedback?
How do I encourage productive staff feedback?
Can I put a kiosk in the staff room for staff feedback?
Request A Demo
Call us on
1300 TELL TOUCH
(1300 83 55 86)